Frequently Asked Questions

ONEOTT iNTERTAINMENT Ltd (OIL), a subsidiary of Hinduja Global Solutions Ltd (HGS), is one of India’s top four private internet service providers with a strong presence in over 300 cities.

We provide high-speed broadband services to end consumers under the brand “Ganga Fiber” OIL also provides Fiber-to-the-Home (FTTH) solutions, with Broadband speed up to 1,000 Mbps.

We will bring our fibre to your building’s basement or terrace using existing pathways and ducts. We will wire the building vertically using existing shafts or ducts. Our authorized and trained personnel will carry out the installation at a scheduled time without causing disturbance or inconvenience to residents. All installation and testing material will be provided by us.

We require society’s permission to lay down our fibre within the premises, and space and power in the electrical room at the basement level. We may also set up an activation camp within the society on mutually agreeable dates to sign up residents who wish to avail of our services.

You can apply by calling our 24/7 customer care at 022 62581800 or by writing to us at info@gangafiber.in with your name, contact details, and address. Our sales team will contact you within 24 hours to explain the available plans and offers (if any), post feasibility check of your location.

Yes, you will need to pay the charges for the selected plan and installation (if applicable), provided your location is declared feasible.

Address Proof (any 1): Ration Card; Latest society or water bill; Latest MTNL bill; Property tax receipt or IT returns; Aadhar Card; Passport.

Photo Identity (any 1): Passport; Voter ID; Driving license; Company or College ID (current session); PAN card; Aadhar Card.

Additionally: One recent passport-size colour photograph.

Once our sales executive picks up the order, a work order is immediately assigned to our trained engineer. Installation and customer visit typically occur within 24 hours.

You should renew your account when it nears the expiry threshold of your current plan. Ganga Fiber will notify you via SMS, email, or phone call when it’s time to renew.

Yes, you can renew your plan in advance. The new plan will activate automatically after your current plan expires.

Yes, please contact customer care to raise a request for shifting. Our technical team will check feasibility and complete the process within 72 working hours. Shifting is free of charge. However, if additional material is required, our team will inform you accordingly.

Note: Shifting is possible only in areas where our network is available.

Yes. Please call our 24/7 customer care helpline at 022 62581800 or write to us at support@gangafiber.in. We’ll be happy to assist.

You’ll need to submit proof of identity and address, and pay the annual static IP fee of ₹1500 + GST (non-refundable). Send your request to support@gangafiber.in. The static IP will be activated within 24 hours.

Thank you for your interest! Click here to register your interest in becoming a franchisee. Our business team will contact you within 24 hours for further discussion.

Please call our 24/7 customer care helpline at 022 62581800 or write to us at support@gangafiber.in. We’ll be happy to help.